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COVID-19 Financial support and advice

There are a number of services offering support during this time. We have included links to these services below which you may useful. 

If you are looking for information around support for businesses, please visit Ealing council's 'help for business' page. 

Need this information in another language?  Please use the Google translate function at the top right hand side of this page.

Universal credit and how to apply

Universal Credit

Universal Credit is a payment to help with living costs which is paid monthly. It has replaced Child Tax Credit, Housing Benefit, Income Support, Job Seekers Allowance and Workers Tax Credit.

You can apply for Universal Credit online. You will need to provide banking details, an email address, housing information, financial details and childcare costs. The Universal Credit team might phone you after you’ve sent your application if they need more information or if you cannot verify your identity online.

Check eligiblity and apply

Need help applying?

If you need help applying for universal credit, Citizens Advice Service have a help to claim service which you can use.   

You can also get in touch on the Citizens Advice free help to claim phone service : 

You can contact an adviser through our free national Help to Claim phone service:

Tel: 0800 144 8 444

England textphone: 18001 0800 144 8 444

Advisers are available 8am to 6pm, Monday to Friday. 

If you need a British Sign Language interpreter, call the textphone number. An adviser can arrange for an interpreter to translate for you over a video call.

Other benefits

If your income has changed or you need to self-isolate due to coronavirus, you may be entitled to certain benefits. These will depend on your situation.  

The below websites will help you find out if you may be entitled to certain benefits. 

EntitledTo Types of benefits you may be able to apply for depending on your situation.  

Citizens Advice For further information on Universal Credit and other benefit options

Ealing Council Emergency Fund - Exceptional Hardship

The Exceptional Hardship fund provides a range of support for individuals experiencing great difficulty due to COVID-19. To apply for this funding visit the local welfare assistance page here:  or telephone 020 8825 6237.

You will need to select one of the given reasons to apply for the fund and provide your National Insurance Number, benefit information, details about your partner, children and the assistance you need.

Council Tax Relief

There are a number of ways that Ealing Council are helping residents pay for their council tax during the Coronavirus outbreak:

  • If you are Self Employed and live and pay council tax in Ealing you can defer your council tax payment by up to six months. These measures are in addition to the council tax reduction scheme that you may be also be eligible for. You will need to provide evidence that you are self employed by registering for an online account
  • If you do not qualify for council tax reduction, the council will provide residents the option to defer payment of council tax for up to three months. You will be asked to provide a verbal or written statement of hardship which you can do by registering for an online account or calling the council’s contact centre on 020 8825 7050
  • The council is also offering support to residents to pay their bills in a flexible way with preferential payment terms. Please contact the council tax team on 020 8825 7050 to discuss the options available.

Discretionary Housing Payments & Discretionary Council Tax Discounts

The council can also make Discretionary Housing Payments & Discretionary Council Tax Discounts. These are separate payments made at the council's discretion in cases where it considers that extra help with housing costs are needed.

Find out more

Healthy Homes Ealing- Save money on energy costs

As part of our COVID-19 response, Healthy Homes Ealing is now offering free telephone consultations to all Ealing residents, instead of home visits, to help you save money, stay warm in winter and cool in summer, and improve the energy efficiency and safety of your home. We can help with managing fuel debt, arrears, and ensuring you are on the best energy tariff for your home.

Find out more about the Healthy Homes Ealing Scheme 



Help from creditors

If you are worried about your mortgage or loan repayments, Step Change have some useful information about the help available from creditors at this time. 

Financial support for parents and carers of children with Special Educational Needs and Disabilities (SEND)

Contact, the charity for families with disabled children have produced a helpful guide of financial options if you have a child with special educational needs or a disability (SEND).

Contact Ealing Telephone appointments 

Contact Ealing also offer Financial and Benefit advice.

Get in touch for advice around finances, education and emotional support, contact: Selina Eshun on 07421 452978 or Antonia Vlachopoulou on 07519 416382 (leave a message if unable to get through) or email for more information.

Find out more about Contact Ealing

Family Fund

The Family Fund provides grants to families on low incomes who have disabilities or severe medical conditions.  Family Fund has received extra funding worth £10 million from the Department for Education to provide grants for families on low incomes raising disabled or seriously ill children in England this year.

This emergency funding has been provided in response to the crisis presented by the Coronavirus pandemic and will help more parents and carers to look after their children. Families can apply for grants to make their lives easier while implementing social distancing measures, including computers and tablets, outdoor play equipment and sensory toys.

You can find out more and apply on their website:


Different organisations offer various forms of grants to help with different costs and resources.  You can read more about these grants in our Grants for Families in Need page.  

Other support (food, supplies etc.)

Salvation Army Baby Bank

Ealing Salvation Army Baby Bank is still running and able to support families with young children in need of supplies. Families need to phone: 020 8840 0348 or email:  to arrange what they need and when it can be dropped off.

Further information is available on their Facebook page

Food Banks

Our Food Banks, Food Distribution Services & Food Bank Collections page provides information on available food bank collection points, soup kitchens and more.

You will also find information on Ealing Together- a service offering support for those who are vulnerable and self isolating. 

Free School Meals

Our Free School Meals page provides information on accessing free school meals during this time.  

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